Record Refunds

With KidKare EasyPay, you can issue refunds to payers. Refunds can be issued as cash, checks, or account credits. Refunded credit card payments must be issued as one of the aforementioned methods of payment, as Stripe does not issue refunds.

  1. From the menu to the left, click EasyPay.
  2. Click Income. The Invoices page opens.
  3. Locate the invoice for which to record a refund. Filter suggestions are below.
    • Click the Status drop-down and select Paid and/or Partial to view only those invoices that are paid or partially paid.
    • Click the Participant(s) drop-down menu and select the participant(s) to view.
    • If you know the invoice number, click the Invoice # box and type it.
  4. Click the row for the invoice to refund. The View Invoice page opens.
  5. Click the Invoice Actions drop-down menu and select Record Refund. The Refund for Invoice pop-up opens.
  6. Click the Payer drop-down menu and select the payer to which you are issuing a refund.
  7. Select Cash, Check, or Account Credit.
  8. Click the Amount box and enter the amount you are refunding. This defaults to the total amount paid on the invoice. If you selected Check in Step 7, you can also enter the check number in the Check Number box.
  9. Click the Refund Date box and enter the date the refund was issued. This defaults to today's date.
  10. Click the Notes box and enter any comments about this refund.
  11. Click Record Refund. The invoice status moves back to Unpaid or Partial.