Adjust Claim Counts

You can manually adjust your claim counts on the Adjust Claim Counts page. From this page, you can add or subtract from the pre-adjustment totals, which results in a recalculation and adjustment to the claim. Each adjustment you make is stored in the Claim Change Log at the bottom of the page.

Required Permissions: You must have the Claims permission enabled on your account to view and work with claims.

  1. From the menu to the left, click Claims.
  2. Click the claim to adjust. The Claim Details page opens.
  3. In the Claim Status section, click the Claim Actions drop-down menu and select Adjust Claim Counts. The Adjust Claim Counts page opens.
  4. Add adjustments for meals, attendance, and days claimed, as needed.
    • Click the Additions box for the appropriate row and enter the amount to add.
    • Click the Subtractions box for the appropriate row and enter the amount to subtract.
  5. Click the Reasons box and enter a reason for this change.
  6. Click Save. The adjustment is added to the Claim Change Log and the Additions and Subtractions boxes are cleared.
  7. Click Claim Details to return to the Claim Details page.