Updates & Fixes

Articles

Subscribe to System Status Updates
Subscribe to system status updates at https://status.kidkare.com/index.html#   to receive notifications about any changes to KidKare's system status. You can subscribe to email notifications, SMS notifications, or both. When you subscribe...
Scheduled Maintenance Windows
Going forward, we will have set maintenance windows a t 2:00AM - 6:00AM CT on Saturdays , Sundays , and Mondays . KidKare, HX and/or CX may become unavailable during these hours, so we recommend that you plan your business processes so you do no...
September 2019
September 19, 2019 KidKare for Sponsors of Centers FIXED:   IEF and enrollment expiration dates in eForms are not consistent with policies F.8b and F.8c  in CX (these settings control how IEF expiration dates are computed and hand...
August 2019
August 29, 2019 KidKare for Centers (All) UPDATED: We added the Center Weekly Menu report to KidKare. This report is located under the Meals & Attendance category on the Reports page. For more information, see Center Weekly Menu . UP...
July 2019
July 25, 2019 KidKare for Independent Centers UPDATED: If the center only has the ARAS/SFSP program type, the At-Risk After School slider in the child's profile is disabled. FIXED: Users are able to save child information even when the ori...
June 2019
June 27, 2019 KidKare for Independent Centers UPDATED:   Added a message to alert and remind users to calculate claims on the View Claims page. FIXED: In/Out times in the Child Schedule pop-up do not automatically format or append an AM/P...
May 2019
May 30, 2019 KidKare for Providers UPDATED:  When deleting invoices with payments applied to them, users now receive an Are You Sure prompt and the option to delete payments on the invoice or create a credit for the affected parent/guardian ...
April 2019
April 25, 2019 KidKare All UPDATED: Updated the error message that displays when users enter an invalid email address while resetting their password from the Login page. KidKare for Parents UPDATED: Added a warning for parents when they chan...
Quick Fixes and Troubleshooting Tips
1. Try a different device or browser.  If you're looking for a quick fix - try this first. If the issue on your preferred device persists, you may choose to report it, but this quick fix can help if you're in a pinch!  You can a...
Reassign Your Agreement to a Different Signer
If you need to reassign your agreement to a different signer in Zoho: When you receive the agreement email, click Start Signing . Note that you do not have to sign when you click this button. Click More Actions , and select Assign to Someone...
Print Your Agreement
If you need to print your agreement, you can do so either before you complete and sign it or after you have completed or signed it. Printing the Agreement Before Signing When you receive the agreement email, click Start Signing . Note that you d...