View Received Messages

Received messages display in the Received tab on the Messages page. It is divided into the following columns: Received From, Subject, and Date. You can also see the total number of messages, as well as the number that are unread, at the bottom of this page.

Required permissions: You must have the X permission to access and work with the Messages page.

  1. Click . The Messages page opens and displays the Received tab by default.
  2. Use the Search Messages box to filter the messages that display. The message list is updated as you type.
  3. Click a message to view the message content.
  4. If the sender attached a file, click the file in the Attachments section to view and download it.
  5. When finished, click Back to return to the Received tab.
  6. To mark messages as read/unread:
    1. Check the box next to the messages to mark as read/unread. You can also check the box at the top of the column to select all messages.
    2. Click Mark as Read or Mark as Unread.
  7. To archive messages:
    1. Check the box next to the messages to archive. You can also check the box at the top of the column to select all messages.
    2. Click Archive Selected. The messages you selected are moved to the Archived tab.


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