W-10 and Other Reports with Mismatched Invoice Totals

You may notice that the totals on the W-10 report are higher than the totals on the Invoices page. There are two scenarios that could cause this difference.

Scenario 1

You have invoices that have been deleted, but those invoices still have payments attached to them.

Solution

  1. Locate the deleted invoices that have a settlement date.
  2. Click the invoice line.
  3. Click More and select Restore.
  4. At the confirmation prompt, click Restore.
  5. Click More and select Delete Payments.
  6. At the Are You Sure prompt, click Delete.
  7. Click More and select Delete Invoice.
  8. At the Are You Sure prompt, click Delete.

Scenario 2

You have an invoice that is dated for a previous year, but a payment was recorded in the current tax year.

Solution

If a payment was genuinely made in the current tax year, you must leave the payment applied to that invoice. If this was done by mistake, do the following:

  1. Delete the payments.
  2. Add the payments to the invoice again with the corrected date.