Manually Disallow Meals

Sometimes, you may need to manually disallow meals based off of an error on the Office Error Report (OER). For example, the OER may warn a meal, you investigate the error, and you discover that the meal should be disallowed instead. You can manually disallow this meal on the Manually Disallow Meals page.

  1. From the menu to the left, click Claims.
  2. Select Manually Disallow Meals. The Manually Disallow Meals page opens.
  3. Click the Select Center drop-down menu at the top of the page and select the center to adjust.
  4. Click the Claim Month drop-down menu and select the claim month to adjust.
  5. Click Create New Disallowance. A pop-up opens.
  6. Check the box next to affected meals on specified dates, as shown below.
  7. Click Next.
  8. Click the Children Affected drop-down menu and select the age group(s) affected by this disallowance. You can also choose Specific Children to select specific children to disallow.
  9. Click Next.
  10. Click the Disallow Reason drop-down menu and select the reason you are manually disallowing these meals.
  11. Check the Warn Only box to flag this as a warning only.
  12. Click Create Disallow.
  13. Re-process the affected claim. See Re-Process Claims for more information.

Can't find an answer?

Submit a ticket here and our staff will get back to you shortly.

Support Hours:

M-F   9AM - 5PM CT