View the Claim Change Log

 Each adjustment you make is stored in the Claim Change Log at the bottom of the Adjust Claim Counts page.

Required Permissions: You must have the Claims permission enabled on your account to view and work with claims.

  1. From the menu to the left, click Claims.
  2. Click the claim to adjust. The Claim Details page opens.
  3. In the Claim Status section, click the Claim Actions drop-down menu and select Adjust Claim Counts. The Adjust Claim Counts page opens.
  4. Scroll to the Claim Change Log section at the bottom of the page. The following information displays:
    • Date Applied
    • Claim Change Reason
    • Change Amount
  5. Click the magnifying glass to view additional details about a particular change.