Quick Fixes and Troubleshooting Tips

  1. Try a different device or browser. Try this first for the quickest fix. If the issue persists on your preferred device/browser, you can report it, but switching devices/browsers can help immediately. For example, if you are having trouble on Internet Explorer, try Google Chrome. If you're using your phone, try another mobile device or a computer.
  2. Refresh. Sometimes your browser may just need a hard refresh. Follow the instructions here to refresh your default browser.
  3. Clear your browser cache. If all else fails, clear your browser cache. This process differs between browsers and devices. Click the link for your particular device and/or browser below.